Exciting announcement! We’re thrilled to share that our inaugural brick-and-mortar store will be opening this Autumn at the Westfield Century City Mall in Los Angeles.
For the latest updates on our upcoming location, click HERE to stay in the loop.
Need to reach out to Tjolo? Our dedicated phone lines are available Monday through Friday, from 5 am to 8 pm PST, to assist you with any Tjolo-related inquiries!
To connect with a member of our Customer Experience team, simply dial (Phone – number)
Prefer to call from a Toll-Free line? You can reach us at (Tell.no)Â during the same operating hours, Monday through Friday, from 5 am to 8 pm PST.
If we have fallen short of your expectations, we sincerely apologize. Please don’t hesitate to reach out to our customer experience team through this contact form. We are committed to doing everything within our power to rectify the situation and ensure your satisfaction.
Resetting your password is a breeze! Just head over to our Account page here and select the “Forgot Your Password” link. Follow the provided steps to securely update your password and ensure the safety of your account.
We understand that passwords can be challenging to remember. Don’t worry, we’ve got you covered with an easy solution. Just go to our Account page here and click on the “Forgot Your Password” link. Follow the provided steps, and your forgotten password will be a thing of the past. And if you happen to forget it again, no problem! Just repeat the process.
After you place your order, an order confirmation email will be sent to you within 24 hours. If you haven’t received it yet, kindly check your spam or junk folder. Once your order is confirmed, it will usually be shipped within 24 to 48 hours and delivered within a total of 3 to 7 business days for U.S. standard shipping. You can find complete shipping timelines here. Additionally, you will receive exciting emails notifying you when your order is out for delivery and when it has been delivered.
For orders that include embroidery, please allow a processing time of up to 10-15 business days.
Absolutely! (Especially since searching for receipts can be a hassle) Your Tjolo Order Page serves as a comprehensive itemized receipt. If you need to access your order details again, just contact us here with your order number, and we’ll be delighted to resend the information to you promptly.
We’re disappointed to see you leave, but we completely understand the desire to declutter your inbox, and we’re here to assist you! To unsubscribe, simply click on the unsubscribe button located at the bottom of any email, or you can contact us here. Please note that it may take up to 24 hours for this change to be implemented.
